Shipping/Returns
Shipping
We ship via Fed Ex, UPS or USPS ground anywhere within the contiguous United States. At the current moment we do not ship internationally.
Most parcels will be shipped within 1-3 business days, and usually arrive within 5-7 business days from the ship date, though delays may occur and are out of our control. Once we have shipped out your order we will email you tracking information so you can monitor its status.
Please note, we are not responsible for lost, stolen, or damaged packages once delivered, nor are we liable for orders where incorrect shipping information is provided. Kindly file a claim with the respective carrier if this occurs. We are happy to provide documentation to assist you with this process, though we must be notified within 48 hours of the package being marked as delivered by the carrier.
If your order is missing items or an item arrives defective please email us immediately upon arrival so we can resolve the matter promptly. We are not responsible for issues that go unreported a week past arrival.
In an effort to reduce waste, we do not purchase plastic or Styrofoam shipping materials. We do, however, re-use these materials when they are sent to us.
Promos
Orders that misuse promotional codes will be cancelled. Promotional offerings can not be combined and are ineligible towards previous orders or purchases including, but not limited to, sale items, Grimm's, Grapat, Maileg, Misha & Puff, Nanchen Nature, and Ostheimer. Orders that misuse promotional codes will be cancelled.
Shipping Rates
Select items are excluded from our discretionary $100+ free shipping offer. Surcharges on oversized products are reflected in item pricing. Free shipping is limited to the contiguous US.
Returns / Cancellations
Orders can not be altered or cancelled once they are processed.
At present, we do not offer internationally shipping. If you choose to arrange for international shipping, we are unable to offer returns, exchanges, or credit for lost packages or damages that occurred in transit or otherwise.
All swimwear and sale items are final sale.
Items may be returned for Acorn store credit only (minus original shipping and handling fees or any discounts applied) within 14 days of purchase. All items must be in their original condition and packaging, or a return will not be issued. We do not provide return labels as return shipping is the responsibility of the customer.
To make a return or exchange please contact us via email at info@acorntoyshop.com first and specify the reason. Once we respond the item should then be shipped to Acorn in its original condition and packaging accompanied by the original receipt. Returns should be packed securely and sent to:
Acorn Returns
38 Main St
PO Box 789
South Egremont, MA 01258
Thank you!