We ship via UPS Ground or USPS anywhere within the United States and Canada.
Most parcels will be shipped within 1-3 business days, and usually arrive within 5 business days from the ship date (shipments to Canada will take longer). Please call us at 718.522.3760 to arrange express shipping.
In an effort to reduce waste, we do not purchase plastic or Styrofoam shipping materials. We do, however, re-use these materials when they are sent to us, along with paper products and cardboard boxes.
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*Select items are excluded from our $100+ free shipping offer. Surcharges are shown in excluded item product descriptions.
Items may be returned for Acorn credit only (minus original shipping and handling fees or any discounts) within 10 days of purchase. All items must be in their original condition and packaging. If an item is defective please email us and we will gladly replace it for you, or issue a refund if the item is not replaceable.
To make a return or exchange please contact us via email at firstname.lastname@example.org and specify the reason. The item should then be shipped to Acorn in its original condition and packaging accompanied by the original receipt (or a copy.) If the item is used it will be returned to the sender. Returns should be packed securely and sent to:
323 Atlantic Ave.
Brooklyn NY 11201
If the product is defective, we will arrange for a UPS call tag to have the merchandise picked up from you. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us.